All applicable payments must be made in full before availing ZILOY services.
Session booking(s) will only be confirmed after payment is received by ZILOY.
If you are accessing services through a third-party or your organization, beyond the sessions included under your organization’s plan, your booking(s) will only be confirmed after ZILOY has received payment
All purchased sessions/packages expire one (1) year from the date of purchase.
Fee Information
For individual users, session fees depend on the pricing plan and selected clinician, as listed under “Care Plans” on our website.
For users accessing sessions through their organization, any additional sessions beyond those included are charged as per the specific arrangements with their organization.
Cancellation & Rescheduling Policy
If you need to reschedule or cancel, please notify us at least 24 hours in advance by emailing care@ziloy.my
If notice is given less than 24 hours before the session, 50% of the session fee will be forfeited.
If a ZILOY clinician must reschedule or cancel a session (with at least 24 hours’ notice), you will be informed via phone/email. In rare cases where less than 24 hours’ notice is given, you will be entitled to either:
a free replacement session at a mutually agreed time, OR
a full refund in line with the refund policy
ZILOY and its clinicians reserve the right to review and discontinue services if a client has 3 or more consecutive last-minute cancellations/reschedules without a valid reason.
Special exceptions may be made for emergencies or unusual circumstances at ZILOY’s discretion.
Refund Policy
Cancellations made with less than 24 hours’ notice: 50% of the session fee will be forfeited. The remaining 50% can be applied to a rescheduled session or refunded on request.
If a clinician cancels a session with less than 24 hours’ notice: you will receive a free session OR a full refund.
All refunds will be processed to the original payment method within 72 hours of approval.
Refunds are not applicable for no-shows (see below).
No Show Policy
If client does not attend a confirmed session and fail to provide notice, 100% of the session fee will be forfeited.
Arriving more than 15 minutes late to a session will be considered a no-show, and the session will be forfeited.
ZILOY is now a part of Healthcare Triangle Inc., USA Learn more
